Business and Marketing Education

○​ Create a scavenger hunt using QR codes, Google Slides, or posters placed around the room. Each location gives a clue about one of the four segments. Standard 2 : Customer Service Skills in Hospitality ●​ Customer Role-Play Theater : Students take turns being the guest and the employee in made-up scenarios (lost luggage, wrong food order, messy room). Focus on eye contact, tone, and kindness. ●​ Design a Dream Restaurant or Hotel : Students design a mini business with a focus on: ○​ Atmosphere (lights, music, layout) ○​ Amenities (Wi-Fi, pool, free breakfast) ○​ Customer service features (friendly staff, easy check-in) ●​ “Now Hiring!” Commercial Challenge : In small groups, students create a short video ad or radio script for a job opening in a hospitality business. Include desired customer service traits. Standard 3 : Understanding Reviews and Online Reputation ●​ Review Reading Relay : Post real (school-appropriate) reviews from places students may know (local trampoline parks, fast food places). In teams, students rotate, read, and summarize key points. ●​ Write a Review! : Students write a review of their favorite (or least favorite) place to visit. Use sentence starters like: ○​ “I liked it because…” ○​ “It could be better if…” ○​ “Next time, I hope…” ●​ Respond Like a Pro : Give students a negative review and challenge them to write a kind and helpful response as if they were the manager. Discuss how tone and professionalism matter. ●​ Website Makeover for a Local Business : Show students real websites of small local businesses and discuss what makes them easy or hard to use. Then, have students sketch or digitally design a homepage that includes clear branding, contact info, customer reviews, and booking info. ​ ●​ Customer Service Badge Program : Create a “badge” system where students earn points or badges for demonstrating key soft skills:​ ○​ Listening ○​ Patience ○​ Clear communication ○​ Teamwork It could be done through role plays, peer reviews, or teacher observation.

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