Business and Marketing Education

●​ Adaptability ●​ Adapting to guests' needs and preferences ●​ Providing fast and accurate service

●​ Fulfilling guest requests, providing alternatives ●​ Strategies for dealing with upset customers Standard 3 : Explore the review economy for travel destinations and entertainment choices. ●​ Common Review sites (Google, Yelp!, Trip Advisor, etc.) ●​ Explain the effect of a poor review on a hospitality and tourism business. END OF UNIT COMPETENCY WITH LANGUAGE EXPECTATIONS Standard 1 : I can identify the four main segments of the hospitality and tourism industry.​ I can explain what lodging means and give examples like hotels, resorts, or campgrounds.​ I can describe transportation services and name examples such as taxis, planes, or rental cars.​ I can list types of food and beverage businesses like restaurants, food trucks, and catering services.​ I can give examples of recreation and entertainment options such as theaters, gyms, or museums. Standard 2 : Atmosphere & Amenities I can define amenities and explain how they add value to guests' experience.​ I can describe the elements that create a positive atmosphere, like lighting, music, and space layout.​ I can explain how a great atmosphere can improve a customer’s visit. Customer Service Skills I can explain why good customer service is essential in hospitality and tourism.​ I can use positive body language and make eye contact when communicating.​ I can show professionalism by using appropriate language and managing emotions.​ I can demonstrate friendly and active listening skills when interacting with guests. Punctuality & Guest Expectations

I can explain how being on time affects customer satisfaction.​ I can recognize what guests expect in different hospitality settings.​ I can explain how marketing influences what customers expect.