BLT Manual

EFFECTIVE COMMUNICATION ROUTINES

Teams should have an internal process for communicating with staff and stakeholders. An organizational chart showing which stakeholder groups are represented by each BLT member can be a helpful way to ensure that stakeholders know who to give feedback to. BLT agendas should be distributed prior to the meeting with enough time for the BLT members to solicit feedback from their stakeholder groups about specific topics. Detailed meeting minutes should also be distributed to all stakeholders. Assigning team member(s) to complete these tasks helps ensure communication is consistent and timely. Some questions to consider to determine your communication protocol might include the following:

What information needs to be collected to inform decision-making? What information needs to be communicated to stakeholders to maintain transparency?

WHAT?

Which stakeholders do we need to communicate with? Do all groups need the same information? Who will disseminate the information?

WHO?

How will we gather information needed from ALL staff/stakeholders (e.g., focus group, surveys)? How will staff/stakeholders ask questions about meeting discussion/decisions? How will we communicate decisions and information?

HOW?

WHEN?

When will information be communicated with each stakeholder group?